At Amazon, a "job code change" occurs when an employee transitions to a new role—such as a UX Designer shifting roles to become a Software Engineer.
While a key opportunity for lateral career growth, this HR process was previously fragmented across 6 disconnected tools, causing massive operational friction for managers and a low 69.7% policy compliance rate.
As a Lead UX Designer on the Amazonian Career Events team, I consolidated these disjointed systems into a single, intuitive, wizard-style workflow. This unified experience automatically surfaces system data, provides dynamic pathing, and bakes validation rules directly into the UI—successfully driving policy compliance from 69.7% to 100% across 41.1K annual transitions.
Expertise
UX Research
Usability testing
Designing for scalability
Project Details
Context: Human Resources
Role: Lead UX Designer
Timeframe: 6 months
Key Collaborators
Jodi Osmond
Kate Wharton
Keri Stenerson
Challenge