UX Designer at Zillow | Seattle, WA | 2018 - present
Reimagined the home selling experience across desktop, mobile web and native apps.
Redesigned a home valuation tool and created a discovery experience for new users, which increased Zillow Offers lead volume by 11%.
Defined projects using personas, design sprints, experience outcome frameworks, UI tenants and traps, usability testing, and experience metrics.
Product Designer at Varsity Tutors | Seattle, WA | 2016-2017
Designed human-centered solutions at an education startup specializing in matching students with tutors in a two-sided marketplace.
Redesigned the customer web experience using agile methodology, resulting in a 30% increase in client-initiated tutoring sessions and an 11% increase in lead conversions.
Co-founder at PaintBerri | Bellevue, WA | 2015-2016
Created and grew a bootstrapped online social creative community from 1,000 to 23,000 artists using lean product development principles.
Crafted a responsive and pen tablet-friendly web experience, established a community management team of four and ran day-to-day operations.
Product Designer at Udemy | San Francisco, CA | 2014-2016
Led multiple product iterations for a two-sided online learning platform specializing in content for professionals.
Redesigned the instructor experience, quiz platform, support site, and established the design system impacting millions of students in over a dozen countries.
Hired the design team’s first intern, managed their work, and coordinated with a vendor to ship their project.
Product Designer at Workday | Pleasanton, CA | 2013-2014
Crafted user-centered experiences for university administrative systems and talent management enterprise solutions.
Introduced and implemented design thinking and innovation workshops to cross-functional teams.
Design Consultant |2010-2013
Designed user-centered solutions, illustrations, and branding for clients in e-commerce, mobile gaming, and transportation.